With the increasing number of cars entering households, vehicle quality has become a major concern for consumers, leading to a surge in complaints. Among the most frequently reported issues are problems with engines, gearboxes, and braking systems. According to the Quality and Service Tracking Station of the China Quality Association User Committee, thousands of complaints have been received through a combination of online and telephone channels.
In just six months, the station recorded 6,218 consumer complaints, with 67% related to product quality and 33% concerning service quality. Common issues include body corrosion, structural cracks, poor welding and sealing, unstable air conditioning performance, malfunctioning electric windows and door lifts, and short-lasting wipers.
Engine-related complaints often involve difficulty starting, high fuel consumption, oil leaks, unusual noises, oil burning, and unstable idling. Transmission and clutch problems include incomplete disengagement, slippage, shaking, and abnormal sounds. Additionally, gear shifting inconsistencies and shock absorber oil leaks are frequently reported.
Braking system issues include brake dragging, excessive stopping distances, and inconsistent braking performance, while tire quality remains unsatisfactory, with short mileage, rapid wear, and frequent blowouts or early cracking.
Analysis shows that vehicles priced below 100,000 yuan tend to have issues with body tightness and air conditioning. Between 100,000 and 200,000 yuan, problems with body parts and electrical systems are more common. Vehicles over 200,000 yuan have fewer complaints, though luxury cars valued above 500,000 yuan show an increase in complaints, mainly focused on engine performance.
A growing concern is that 3% of complaints involve traffic accidents caused by vehicle quality issues. Consumer service complaints also remain significant, with 33% of total complaints attributed to service quality. Some consumers report repeatedly contacting multiple service centers without resolution, leading them to seek legal help.
What maintenance standards should cars meet? Can the "three guarantees" policy be effectively implemented? Who will compensate users suffering from poor service? Whether due to design flaws, outdated after-sales technology, or systemic shortcomings, these concerns continue to weigh on consumers' minds.
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